Ionis Terms of Service

Ionis is directed at businesses (automotive workshops) and the individuals acting on their behalf, not at end consumers. Whoever accepts these Terms represents that they have sufficient authority to bind the Workshop they represent.

Ionis is a software-as-a-service (“SaaS”) product that lets a Workshop manage clients, vehicles, maintenance jobs, parts and suppliers, appointment scheduling, vehicle inspections, internal finances, and team users. Iupiter may add, modify, or discontinue Platform features over time, using reasonable efforts to give advance notice of changes that materially affect the service.

The Workshop is responsible for the accuracy of its registration information, for keeping its credentials confidential, and for all activity carried out under its account and those of its Users. The Workshop must notify us immediately of any suspected unauthorized access.

Ionis is offered under subscription plans (e.g., monthly or annual) whose price and terms are communicated to the Workshop directly upon request. Payment is not processed automatically by card or any other gateway within the Platform: billing and payment are coordinated manually (invoice, bank transfer, or another agreed method) between Iupiter and the Workshop.

The Platform displays the Workshop's subscription status as follows:

• Active: normal access to all contracted features.
• Expiring: within the 7 days before the renewal date, an in-app notice is shown, without restricting access.
• Expired: once the renewal date passes without payment being arranged, access to the Platform is suspended for all of the Workshop's Users until the subscription is regularized; only the options to request renewal and sign out remain available.

Iupiter may change plan pricing with at least 30 days' advance notice before the new rate applies to a renewal.

Processing of personal data is governed by our Privacy Policy, incorporated by reference into these Terms. The Workshop represents that it has a sufficient legal basis to enter its own end customers' data into the Platform, and undertakes to directly handle any claim those individuals raise regarding their data.

The Workshop agrees not to, and not to allow its Users to:

• Use the Platform for unlawful purposes or in a way that infringes third-party rights.
• Attempt unauthorized access to another Workshop's accounts, data, or systems.
• Reverse-engineer, decompile, or attempt to extract the Platform's source code.
• Deliberately overload the infrastructure (e.g., through automated scraping or denial-of-service attacks).
• Share access credentials with anyone other than the individual invited to that account.
• Upload false information intended to defraud third parties.

Ionis, its code, design, trademarks, and documentation are owned by Iupiter Software or its licensors. These Terms transfer no intellectual property rights to the Workshop, only a limited, non-exclusive, non-transferable license to use the Platform for the term of the subscription. The Workshop retains ownership of the data it enters into the Platform (“Customer Data”).

We use reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance, aiming to minimize disruption to the service.

We may suspend or terminate a Workshop's access if: (a) it breaches these Terms, (b) it fails to regularize payment of its subscription per the plans and billing section, or (c) it misuses the Platform in a way that endangers other Workshops or the infrastructure. The Workshop may cancel its subscription at any time by contacting us. Following termination, the Workshop will have a reasonable window to export its Customer Data before it is deleted from our systems.

To the maximum extent permitted by law, Iupiter will not be liable for indirect, incidental, or consequential damages arising from use of the Platform. Iupiter's total liability to the Workshop for any claim related to these Terms will not exceed the amount paid by the Workshop during the six (6) months preceding the event giving rise to the claim.

The Workshop agrees to indemnify Iupiter against third-party claims arising from: (a) breach of these Terms, (b) misuse of its own End Customers' data, or (c) infringement of third-party rights through use of the Platform.

Both parties agree to keep confidential any non-public information received from the other in connection with this relationship, using it solely for the purposes set out here.

We may update these Terms to reflect changes to the Platform, applicable law, or our business practices. We will publish the current version with its update date; continued use of the Platform after publication constitutes acceptance of the changes.

These Terms are governed by the laws of the Republic of Costa Rica. Any dispute arising from these Terms will be submitted to the competent courts of Costa Rica, unless the parties expressly agree to an alternative dispute-resolution mechanism.

If any provision of these Terms is found invalid, the remainder will stay in effect. The Workshop may not assign its rights or obligations under these Terms without our prior written consent. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding use of the Platform.

For questions about these Terms, contact ionis.contact@iupitersoftware.com.